Privacy Policy
Cleaners Kensington Privacy Policy
This Privacy Policy explains how Cleaners Kensington collects, uses, stores and protects personal data relating to our customers and prospective customers in the Kensington area. It also sets out your rights under the UK General Data Protection Regulation and other applicable data protection laws. This policy applies to all services provided by Cleaners Kensington to individuals and businesses in our service area.
Who We Are and Scope of This Policy
Cleaners Kensington is a local cleaning services provider operating in the Kensington area. For the purposes of data protection laws, we are the data controller in relation to the personal data we collect and use about our customers, prospective customers and any individuals who contact us regarding our services.
This Privacy Policy applies to all personal data processed by Cleaners Kensington in connection with enquiries, bookings, provision of cleaning services, customer support, and related business activities. By engaging with our services, you acknowledge that you have read and understood this Privacy Policy.
Personal Data We Collect
We may collect and process the following categories of personal data:
Identification and contact details, such as full name, title, address, postcode, and any other contact details you choose to provide when you make an enquiry or booking.
Service and booking details, such as details of the property to be cleaned, access instructions you choose to provide, preferred dates and times, type of cleaning service requested, frequency of service, and any special instructions.
Account and communication data, such as communications you send to us, feedback or complaints you submit, notes relating to your preferences, and records of our interactions with you.
Payment and transaction data, including details of payments made for our services and billing history. We do not store full payment card details. Where card payments are processed, this is carried out by secure third party payment processors.
Technical and usage data, which may include basic information about how you interact with our website or online booking tools, such as pages visited and time spent. This information is generally collected using cookies or similar technologies and is usually aggregated or pseudonymised.
You may choose not to provide some of the personal data described above. However, if you do not provide information that is necessary for us to provide our services, we may not be able to accept your booking or deliver the services you require.
How and Why We Use Your Personal Data
We will only use your personal data when the law allows us to do so. We rely on the following lawful bases for processing your data:
To perform a contract with you: We process your personal data to manage enquiries, confirm bookings, schedule and deliver cleaning services, manage payments, and provide customer service. This includes communicating with you about your booking, changes to services, and service confirmations.
To comply with legal obligations: We may process your data to fulfil legal, regulatory and accounting requirements, such as maintaining appropriate business records and complying with tax obligations.
For our legitimate interests: We may process your personal data for our legitimate business interests, provided your interests and fundamental rights do not override those interests. This may include improving our services, managing and planning our workforce, handling customer feedback, preventing fraud and misuse of our services, and defending legal claims.
With your consent: Where required by law, we may ask for your consent to send you certain types of marketing communications. Where we rely on consent, you can withdraw it at any time.
We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you.
Data Sharing and Processors
We may share your personal data with carefully selected third parties where necessary for the purposes set out in this Privacy Policy.
Service providers and processors: We use external companies to help us deliver our services and run our business, such as payment processors, IT and hosting providers, booking and scheduling systems, accountants, and customer support tools. These organisations act as data processors and are only allowed to use your personal data in accordance with our instructions and for the specific services they provide to us. They are required to keep your information secure and confidential.
Cleaning personnel: Limited personal data, such as your name, address, basic service details and access instructions where necessary, may be shared with our cleaning personnel to enable them to carry out the services at your property.
Professional advisers and authorities: We may share personal data with our professional advisers, such as insurers, auditors or legal advisers, and with law enforcement or regulatory authorities where required by law or necessary to protect our rights or the rights of others.
We do not sell your personal data to third parties.
International Data Transfers
Some of our service providers or their systems may be located outside the United Kingdom or the European Economic Area. Where this is the case, and your personal data is transferred internationally, we will ensure that appropriate safeguards are in place, such as using contracts approved by data protection authorities, to ensure that your data remains adequately protected.
Data Retention
We will not keep your personal data for longer than is necessary for the purposes for which it was collected. The specific retention period will depend on the type of data and the reasons we process it.
Customer and booking records are typically retained for as long as you remain a customer and for a reasonable period afterwards, to handle any queries, complaints or legal claims. Financial and accounting records are retained for the period required by law. Communications relating to enquiries that do not lead to a booking may be retained for a limited period to help us respond to follow-up questions and manage our business records.
When personal data is no longer needed, we will either securely delete it or anonymise it so that it can no longer be linked to you.
How We Protect Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures may include access controls, encryption where appropriate, secure storage solutions, staff training and regular review of our security practices.
While we strive to protect your personal data, no method of transmission or storage is completely secure. You also have a role in keeping your information safe, for example by not sharing sensitive information in unsecured communications where not necessary.
Your Data Protection Rights
Under data protection law, you have several important rights in relation to your personal data. These include:
The right of access: You have the right to request a copy of the personal data we hold about you and to obtain information about how we use it.
The right to rectification: You have the right to request that inaccurate or incomplete personal data about you is corrected.
The right to erasure: In certain circumstances, you may ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal basis to continue processing it.
The right to restriction of processing: You can ask us to restrict the processing of your personal data in certain situations, such as where you contest its accuracy or object to our processing.
The right to data portability: In some cases, you may have the right to receive the personal data you provided to us in a structured, commonly used and machine-readable format, and to ask us to transfer it to another organisation.
The right to object: You have the right to object to our processing of your personal data where we rely on legitimate interests, and we will stop processing unless we have compelling legitimate grounds. You also have the right to object at any time to the use of your data for direct marketing.
Where our processing of your data is based on consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact us using the details provided on our website or in your service documents. We may need to verify your identity before fulfilling your request.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about how we handle your personal data. We encourage you to contact us first so we can try to resolve any concerns directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements. Any updates will be made available through our usual communication channels. We encourage you to review this Privacy Policy regularly so that you remain informed about how we use your personal data.