Privacy Policy

Cleaners Kensington Privacy Policy

This Privacy Policy explains how Cleaners Kensington collects, uses, stores and protects personal data relating to our customers and prospective customers in the Kensington area. It also sets out your rights under the UK General Data Protection Regulation and other applicable data protection laws. This policy applies to all services provided by Cleaners Kensington to individuals and businesses in our service area.

Who We Are and Scope of This Policy

Cleaners Kensington is a local cleaning services provider operating in the Kensington area. For the purposes of data protection laws, we are the data controller in relation to the personal data we collect and use about our customers, prospective customers and any individuals who contact us regarding our services.

This Privacy Policy applies to all personal data processed by Cleaners Kensington in connection with enquiries, bookings, provision of cleaning services, customer support, and related business activities. By engaging with our services, you acknowledge that you have read and understood this Privacy Policy.

Personal Data We Collect

We may collect and process the following categories of personal data:

Identification and contact details, such as full name, title, address, postcode, and any other contact details you choose to provide when you make an enquiry or booking.

Service and booking details, such as details of the property to be cleaned, access instructions you choose to provide, preferred dates and times, type of cleaning service requested, frequency of service, and any special instructions.

Account and communication data, such as communications you send to us, feedback or complaints you submit, notes relating to your preferences, and records of our interactions with you.

Payment and transaction data, including details of payments made for our services and billing history. We do not store full payment card details. Where card payments are processed, this is carried out by secure third party payment processors.

Technical and usage data, which may include basic information about how you interact with our website or online booking tools, such as pages visited and time spent. This information is generally collected using cookies or similar technologies and is usually aggregated or pseudonymised.

You may choose not to provide some of the personal data described above. However, if you do not provide information that is necessary for us to provide our services, we may not be able to accept your booking or deliver the services you require.

How and Why We Use Your Personal Data

We will only use your personal data when the law allows us to do so. We rely on the following lawful bases for processing your data:

To perform a contract with you: We process your personal data to manage enquiries, confirm bookings, schedule and deliver cleaning services, manage payments, and provide customer service. This includes communicating with you about your booking, changes to services, and service confirmations.

To comply with legal obligations: We may process your data to fulfil legal, regulatory and accounting requirements, such as maintaining appropriate business records and complying with tax obligations.

For our legitimate interests: We may process your personal data for our legitimate business interests, provided your interests and fundamental rights do not override those interests. This may include improving our services, managing and planning our workforce, handling customer feedback, preventing fraud and misuse of our services, and defending legal claims.

With your consent: Where required by law, we may ask for your consent to send you certain types of marketing communications. Where we rely on consent, you can withdraw it at any time.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you.

Data Sharing and Processors

We may share your personal data with carefully selected third parties where necessary for the purposes set out in this Privacy Policy.

Service providers and processors: We use external companies to help us deliver our services and run our business, such as payment processors, IT and hosting providers, booking and scheduling systems, accountants, and customer support tools. These organisations act as data processors and are only allowed to use your personal data in accordance with our instructions and for the specific services they provide to us. They are required to keep your information secure and confidential.

Cleaning personnel: Limited personal data, such as your name, address, basic service details and access instructions where necessary, may be shared with our cleaning personnel to enable them to carry out the services at your property.

Professional advisers and authorities: We may share personal data with our professional advisers, such as insurers, auditors or legal advisers, and with law enforcement or regulatory authorities where required by law or necessary to protect our rights or the rights of others.

We do not sell your personal data to third parties.

International Data Transfers

Some of our service providers or their systems may be located outside the United Kingdom or the European Economic Area. Where this is the case, and your personal data is transferred internationally, we will ensure that appropriate safeguards are in place, such as using contracts approved by data protection authorities, to ensure that your data remains adequately protected.

Data Retention

We will not keep your personal data for longer than is necessary for the purposes for which it was collected. The specific retention period will depend on the type of data and the reasons we process it.

Customer and booking records are typically retained for as long as you remain a customer and for a reasonable period afterwards, to handle any queries, complaints or legal claims. Financial and accounting records are retained for the period required by law. Communications relating to enquiries that do not lead to a booking may be retained for a limited period to help us respond to follow-up questions and manage our business records.

When personal data is no longer needed, we will either securely delete it or anonymise it so that it can no longer be linked to you.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures may include access controls, encryption where appropriate, secure storage solutions, staff training and regular review of our security practices.

While we strive to protect your personal data, no method of transmission or storage is completely secure. You also have a role in keeping your information safe, for example by not sharing sensitive information in unsecured communications where not necessary.

Your Data Protection Rights

Under data protection law, you have several important rights in relation to your personal data. These include:

The right of access: You have the right to request a copy of the personal data we hold about you and to obtain information about how we use it.

The right to rectification: You have the right to request that inaccurate or incomplete personal data about you is corrected.

The right to erasure: In certain circumstances, you may ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal basis to continue processing it.

The right to restriction of processing: You can ask us to restrict the processing of your personal data in certain situations, such as where you contest its accuracy or object to our processing.

The right to data portability: In some cases, you may have the right to receive the personal data you provided to us in a structured, commonly used and machine-readable format, and to ask us to transfer it to another organisation.

The right to object: You have the right to object to our processing of your personal data where we rely on legitimate interests, and we will stop processing unless we have compelling legitimate grounds. You also have the right to object at any time to the use of your data for direct marketing.

Where our processing of your data is based on consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact us using the details provided on our website or in your service documents. We may need to verify your identity before fulfilling your request.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about how we handle your personal data. We encourage you to contact us first so we can try to resolve any concerns directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements. Any updates will be made available through our usual communication channels. We encourage you to review this Privacy Policy regularly so that you remain informed about how we use your personal data.



Cost-effective Cleaners Kensington Prices

Trust our cleaners Kensington to give you excellent services at even more excellent prices! Call us and book the best deal!

Price List

Carpet Cleaning from £ 55
Upholstery Cleaning from £ 55
End of Tenancy Cleaning from £ 95
Domestic Cleaning from £ 13.50
Regular Cleaning from £ 13.50
Office Cleaning from £ 13.50

*Price excluding VAT

*Minimum charge apply

What Our Customers Say

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Star Star Star Star Star

Kensington End of Tenancy Cleaning - money well spent. The outcome was exactly as I hoped.

L
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Star Star Star Star Star

Highly satisfied with their affordable prices. Couldn't believe how well they removed some of the worst stains and spots.

T
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Star Star Star Star Star

From start to finish, Kensington Carpet Cleaning Company demonstrated high levels of professionalism and efficiency. My office feels completely revitalized.

K
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Star Star Star Star Star

Customer service at Kensington Carpet Cleaning Company is exceptional and always gets back to me quickly. The cleaning team is reliable and always does a great job.

M
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Star Star Star Star Star

Unmatched cleaning provided by Cleaners-Kensington. The house feels brand new, with floors shining and all surfaces completely spotless, including difficult-to-clean areas.

D
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Star Star Star Star Star

So happy with Kensington End of Tenancy Cleaning and their exceptional cleaning! They worked diligently and with care, leaving my space spotless. Highly professional.

A
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Star Star Star Star Star

Kensington Office Cleaning Service is simply fantastic! We have been using their services for several months, and the staff is always friendly and dependable. We love having a fresh, clean home to come back to.

R
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Star Star Star Star Star

The cleaner from Cleaners-Kensington is truly exceptional! She went the extra mile in cleaning and tidying up my apartment, with a keen attention to detail that covered even the smallest areas I hadn't requested.

A
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Star Star Star Star Star

So happy with the service from Kensington Office Cleaning Service. The timber floors shone brightly and every area was spotless. What really stood out was their work on the bathroom grout and shower screen--it looked brand new.

T
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Star Star Star Star Star

Fantastic service! As a single father with three teens and two furry pets, keeping things clean is tough. Cleaners Kensington swooped in and left my home sparkling in just one morning.

M
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Star Star Star Star Star

A reliable company that works quickly and efficiently. They've helped me three times, always arriving on time and making sure the job is done right. Their professionalism and friendly service are unmatched.

P
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Star Star Star Star Star

Kensington Carpet Cleaning Company's detailed approach to cleaning ensures our tenants are always welcomed by a fresh, spotless home. Their dedication is unmatched.

K
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Star Star Star Star Star

Thorough and attentive, Kensington End of Tenancy Cleaning provided a pristine environment as I settled into my new place. Their commitment and friendly demeanor are unmatched in move-in cleaning.

P
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Star Star Star Star Star

Cleaning high cabinets was no longer manageable for me, but Cleaners-Kensington came through. My home now meets my standards.

T
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Star Star Star Star Star

So glad I chose Kensington Office Cleaning Service for my end-of-tenancy cleaning. The team was friendly and very focused on details. They checked with us often to ensure our needs were met.

J
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Star Star Star Star Star

The staff at Kensington End of Tenancy Cleaning were quick to return calls and provide prices. I scheduled my move-in cleaning quickly, and the early-arriving team did an incredible job making my house sparkle.

A
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Star Star Star Star Star

Had a wonderful experience with Cleaners Kensington. Their team thoroughly deep cleaned my apartment, which was in dire need of attention. They're efficient, friendly, and left the place immaculate. I'm definitely a returning customer.

A
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Star Star Star Star Star

I found the staff at Kensington Office Cleaning Service to be polite, professional, and responsive to all my requests. Their helpfulness and understanding made the experience smooth.

C
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Star Star Star Star Star

Very satisfied with the job done by these cleaners. They worked thoroughly and cared about my feedback. Will definitely return.

V
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Star Star Star Star Star

From the first phone call to the cleaners' arrival, my experience with Kensington Office Cleaning Service was superb. The staff were professional and pleasant, warmly explaining every step before working efficiently. I would gladly use this service again.

D
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Star Star Star Star Star

Definitely coming back! Booking process was seamless, and the cleaner's work was impeccable.

T
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Star Star Star Star Star

A great experience from start to finish. Friendly people, excellent work. My house is beautiful!

M
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Star Star Star Star Star

Wonderful company--very professional and helpful. Booking was easy, technician was prompt, diligent, and left my home feeling cleaner than ever. Highly recommend.

G
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Star Star Star Star Star

Great results! The cleaner was swift, courteous, and did a superb job. Will use the service again for sure.

J
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Star Star Star Star Star

Cleaners did a fantastic job! We are delighted and suggest using their service.

M
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Star Star Star Star Star

High quality cleaning and really polite staff members.

B
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Star Star Star Star Star

The remarkable team turned the end of tenancy clean into an extraordinary success. The house looks just wonderful, all thanks to their dedicated work and charming staff.

P
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Star Star Star Star Star

Our two-bedroom apartment's end of tenancy cleaning was performed by Cleaners Kensington. The team was professional, and the cleaning met our expectations. Communication was clearly done through email.

G
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Star Star Star Star Star

Having used Kensington Office Cleaning Service for the first time, I am pleased to share that they did a fantastic job. They listened carefully to my needs and delivered a high-quality clean. Strongly recommended!

K
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Star Star Star Star Star

The cleaners from Kensington End of Tenancy Cleaning are exceptional. They provide efficient and detail-oriented services that we strongly recommend.

J
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Star Star Star Star Star

The cleaning crew I hired arrived on time for my apartment appointment and immediately got to work. Their meticulousness was outstanding, and they covered every corner. I plan to book more regular cleanings with Cleaners-Kensington.

A
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Star Star Star Star Star

My home was left immaculate thanks to the services from Kensington House Cleaners. Their thorough attention to detail stands out, and the professional, kind, and efficient team surpassed my expectations, ensuring regular service engagement.

K
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Star Star Star Star Star

We are thrilled with Cleaners Kensington's service. The cleaner communicated perfectly and left our flat spotless. Highly recommend!

L
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Star Star Star Star Star

Our experience with Kensington House Cleaners has been nothing short of amazing. They go above and beyond in their service, always bringing friendliness and reliability. We couldn't ask for better; highly recommended!

A
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Star Star Star Star Star

I'm grateful to Cleaners Kensington for sending a wonderful cleaner to us weekly. The difference is tremendous - she's quick, efficient, and always fits in extra tasks such as ironing and window cleaning. Absolutely the best!

D
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Star Star Star Star Star

Amazing job by the post-construction cleaning crew! They were efficient and hardworking, exceeding our expectations. Professional and friendly service, would definitely request their help again.

T
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Star Star Star Star Star

Scheduling weekly cleaning with Kensington Office Cleaning Service was seamless, and their fees are the best we've been quoted so far. Our cleaner is thorough, reliable, and wonderful in conversation weekly. They come highly recommended.

D
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Star Star Star Star Star

Your team makes cleaning my house a joy. They are always on schedule, courteous, and respectful. Their fast and thorough cleaning is impressive. Thank you, Kensington House Cleaners!

A
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Star Star Star Star Star

A truly excellent cleaning service that surpassed all my expectations. The young lady who came to clean was professional and always polite, with a keen eye for detail. I wholeheartedly recommend this company to anyone.

Y
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Star Star Star Star Star

I've relied on this company for carpet cleaning over the years. As a pet owner, their impeccable deep cleaning keeps my home fresh.

B
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Star Star Star Star Star

Amazing efficiency and great service. Quick in responses during the booking. Offers exceptional value. I strongly recommend Cleaners Kensington for booking end of tenancy cleans.

H
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Star Star Star Star Star

I appreciated the concrete quote given before cleaning, which helped in budgeting. The service was excellent, and I would recommend them unreservedly.

A
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Star Star Star Star Star

We started using Kensington End of Tenancy Cleaning several months ago for our domestic cleaning, and the experience has been fantastic. Friendly, reliable, always on time, and providing a thorough clean. They are the best cleaning service we've tried!

A
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Star Star Star Star Star

Fantastic job by Cleaners Kensington! My house is cleaner than ever. The staff is professional and skilled. Highly recommend their services if you need a clean home!

C
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Star Star Star Star Star

Just moved to a new apartment and it was dusty throughout. Kensington End of Tenancy Cleaning did an amazing job cleaning. The booking was seamless, and I'll definitely use them again.

M
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Star Star Star Star Star

The service provided by Kensington House Cleaners has delighted me completely. They exceeded all cleaning expectations. Highly recommend! Thank you!

L
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Star Star Star Star Star

The team did an excellent job. They were very thorough in the challenging spots and hard-to-reach places. We hope to have Kensington End of Tenancy Cleaning as our regular cleaner.

R
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Star Star Star Star Star

My recent experience with Kensington End of Tenancy Cleaning for end of tenancy cleaning was amazing. The service was excellent and the process was simple and convenient.

T
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Star Star Star Star Star

From beginning to end, the team's helpfulness and professionalism ensured we were guided through every step.

M
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Star Star Star Star Star

Remarkable business to partner up with! Highly professional and very responsive. Absolutely five stars.

O
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Star Star Star Star Star

The response time was incredibly fast, and the team did a fantastic job. Very professional, achieved a high standard of clean, and were friendly and reassuring throughout. We will surely use them again if required.

K
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Star Star Star Star Star

Wonderful service! Impeccable lawn cutting and wedging. I have them booked for the entire year. Highly recommend.

R
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Star Star Star Star Star

Their domestic help arrives at my property at about 9 am every Tuesday, and stays for about 2. Happy with the good, deep cleaning she provides. Nothing is omitted.

G
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Star Star Star Star Star

Thanks to Kensington House Cleaners, we can finally enjoy clean carpets again! The cleaner they provided was fantastic - speedy, polite, and did an amazing job on our entire house.

B
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Star Star Star Star Star

Kensington Carpet Cleaning Company exceeded all expectations. The cleaners are professional and hardworking.

E
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Star Star Star Star Star

After having used numerous rug cleaning services over the years, no one compares to Cleaners-Kensington, who are unequivocally superior to the other companies that came before them.

L
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Star Star Star Star Star

The staff at the office are not only kind but also highly capable, making finding a cleaner effortless.

J
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Star Star Star Star Star

Fantastic work by Kensington End of Tenancy Cleaning; they arrived ahead of schedule, completed the task effortlessly within a few hours and left without a trace - couldn't be more pleased! Will definitely consider hiring them in the future.

A
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Star Star Star Star Star

As a gift for my elderly mum, I sent this cleaning service to her house to do a deep cleaning. They are relatively inexpensive and do a terrific job. Mum was quite happy with the end result.

H
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Star Star Star Star Star

My cleaner's unwavering professionalism shone through in every aspect of her work, leaving me thoroughly impressed with the amazing job she did that surpassed all expectations.

P
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Star Star Star Star Star

Exceptional work done with purging the old extra room. Now taking in visitors is achievable, due to the capable cleaners provided by Kensington Office Cleaning Service.

S
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Star Star Star Star Star

What I liked the most about Cleaners Kensington was that I could trust them and was very happy leaving them in my house to get on with the work. They didn't need any babysitting and communication in their company was definitely spot on as their cleaners got on with the work right away.

E
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Star Star Star Star Star

My sincere appreciation to the cleaning crew for their thoroughness and attention to detail, my home is now spotless because of their efforts.

G
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Star Star Star Star Star

I was thoroughly impressed by the level of service delivered by Kensington Carpet Cleaning Company throughout.

D
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Star Star Star Star Star

The amazing quality of service we received was unmatched, thanks to the enthusiastic cleaner who showed great care and attention while sorting out our carpet issues.

M
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Star Star Star Star Star

I had a party at my house and I was really worried about the cleaning the next day - especially on a hangover! My carpets are a cream colour and I was worried about my friends spilling drinks. Luckily, I called Cleaners-Kensington to take care of everything for me the next day. They made my carpets look better than new so I really had nothing to worry about! Will certainly be using their carpet cleaning services for my next party!

M
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Star Star Star Star Star

The quote given by our cleaner was fair and competitive compared to others in the industry.

B
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Star Star Star Star Star

When my wife decided to work to help with the bills, we needed a cleaning service. The area isn't notable for sloppy homes, so the cleaner made ours un-sloppy again. They did a fantastic job, did it cheaply and relieved us of one problem at home.

R
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Star Star Star Star Star

This is a top-notch company that I highly recommend to anyone in need of professional carpet cleaning services. They went above and beyond in cleaning my carpets, and they will definitely be hearing from me again.

J
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Star Star Star Star Star

The service provided by Kensington Carpet Cleaning Company sets the bar for others in terms of both value and efficiency.

K
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Star Star Star Star Star

A perfect balance of professionalism and friendliness in the staff that is hard to come by! Recommended.

Z
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Excellent on Google
4.8 Star Star Star Star Star (71)

Contact Us

Company name: Cleaners Kensington
Opening Hours: Monday to Sunday, 07:00-00:00
Street address: 18 Ansdell Terrace
Postal code: W8 5BY
City: London
Country: United Kingdom
Latitude: 51.4996710 Longitude: -0.1888080
E-mail: [email protected]
Web:
Description: Calling our experts is the first step to getting the clean home you desire. Wherever you live in Kensington, W8 hire us and get amazing results.
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