These Terms and Conditions set out the basis on which Cleaners Kensington provides domestic and commercial cleaning services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any cleaning service.
In these Terms and Conditions, the following expressions have the following meanings:
Client means any individual, company, or organisation that requests or receives cleaning services from Cleaners Kensington.
Company means Cleaners Kensington, the provider of cleaning services.
Service or Services means any cleaning or related service provided by the Company, including regular domestic cleaning, one-off cleaning, end of tenancy cleaning, deep cleaning, and commercial cleaning.
Cleaner means any person engaged by the Company to provide the Services to the Client.
Booking means a confirmed appointment for the provision of Services at a specified date, time, and location.
The Company provides professional cleaning services in Kensington and surrounding areas within the United Kingdom. The specific tasks and areas to be cleaned will be confirmed at the time of booking or as agreed in writing between the Client and the Company.
Unless otherwise agreed, the Services are limited to routine cleaning tasks such as dusting, vacuuming, mopping, bathroom and kitchen cleaning, and general tidying of accessible areas. The Company does not undertake services that require specialised equipment, trades, or licences unless expressly agreed.
The Company reserves the right to decline any job that it reasonably considers unsafe, unsuitable, or beyond the agreed scope of service.
Bookings can be made by the Client through the Company’s accepted booking channels as communicated on its official materials. When making a booking, the Client must provide accurate information, including the address, type and size of property, preferred date and time, and any specific requirements.
All bookings are subject to availability and are not confirmed until the Company has acknowledged acceptance of the booking and provided a booking confirmation. The Company may need to adjust the proposed date or time based on cleaner availability and will discuss any changes with the Client before confirming the Booking.
The Client is responsible for ensuring that there is reasonable access to the premises at the agreed time. If the Cleaner is unable to gain access due to incorrect details or restrictions not previously disclosed, the Company may treat the Booking as a late cancellation and apply charges as set out in the cancellation section.
The Client agrees to:
Ensure that the property is safe and accessible for the Cleaner, including providing any necessary keys, access codes, or entry instructions in advance where required.
Provide a suitable working environment, including adequate lighting, running water, electricity, and any agreed cleaning materials or equipment if the Client has opted to supply these.
Secure or remove any valuables or fragile items that may be at risk during the cleaning process. The Company will not be responsible for any pre-existing damage or wear and tear in the property.
Inform the Company of any hazards, special conditions, or particular instructions relating to the property, including alarm systems, restricted areas, or delicate surfaces.
Not directly employ or engage any Cleaner introduced by the Company for private work without the prior written consent of the Company. If the Client engages a Cleaner directly, the Company reserves the right to charge a reasonable referral or introduction fee.
The Client agrees to pay the charges for the Services at the rates specified by the Company at the time of booking or as otherwise agreed in writing. Rates may vary depending on the type of service, property size, frequency of visits, and any additional requirements.
Unless otherwise stated, all prices are quoted in pounds sterling and may be subject to applicable taxes or statutory charges. The Company reserves the right to adjust its prices from time to time, but any changes will not affect confirmed bookings that have already been accepted, unless the scope of work has changed.
Payment is due in accordance with the payment terms communicated at the time of booking. The Company may require full or partial payment in advance, or payment immediately upon completion of the Service. Accepted payment methods will be specified by the Company and may include card payments, bank transfers, or other methods as made available.
If payment is not received in full by the due date, the Company reserves the right to charge interest on the overdue amount and to suspend or cancel any further Services until payment is made. The Client will be responsible for any reasonable costs incurred by the Company in recovering unpaid amounts.
The Client may cancel or amend a Booking by giving the Company reasonable notice. Unless otherwise agreed, the following conditions apply:
If the Client cancels or reschedules a Booking with more than 24 hours notice before the scheduled start time, no cancellation fee will normally apply.
If the Client cancels or reschedules a Booking with less than 24 hours notice, the Company may charge a cancellation fee up to the full value of the scheduled Service to cover administrative and staffing costs.
If the Cleaner arrives at the property and is unable to gain access, or the Service cannot be carried out due to circumstances within the Client’s control, the Booking may be treated as a late cancellation and the full fee may be charged.
The Company reserves the right to cancel or amend a Booking in exceptional circumstances, such as staff illness, severe weather, or events beyond its reasonable control. In such cases, the Company will make reasonable efforts to notify the Client as soon as possible and offer an alternative appointment. The Company will not be liable for any indirect losses resulting from such cancellations or amendments.
The Company aims to provide Services to a professional standard. If the Client is dissatisfied with any aspect of the Service, they should report the issue to the Company as soon as reasonably possible, preferably within 24 hours of the Service being carried out.
Upon receiving a complaint, the Company will investigate the matter and may, at its discretion, arrange for the Cleaner to return to the property to rectify the issue, provide a partial refund, or offer a credit towards future Services, depending on the circumstances.
The Client agrees to provide reasonable access and cooperation to enable the Company to investigate and address any complaints. The Company’s liability in respect of any claim relating to the quality of the Service will be limited to the value of the affected Service.
The Company will take reasonable care in providing the Services and will ensure that Cleaners are instructed to act with due skill and attention. The Company maintains appropriate insurance cover for its activities in accordance with industry practice.
The Company’s liability to the Client in connection with the Services, whether in contract, tort, or otherwise, is limited to direct losses arising from the Company’s failure to exercise reasonable skill and care, and in any event shall not exceed the total amount paid by the Client for the specific Service giving rise to the claim.
The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity. The Company is not responsible for normal wear and tear, deterioration of surfaces or materials due to age or condition, or pre-existing damage.
The Client must notify the Company of any alleged loss or damage as soon as reasonably practicable and in any event within 48 hours of the Service. The Company reserves the right to inspect the alleged damage before any repairs or replacements are carried out.
The Company and its Cleaners will follow reasonable health and safety practices while delivering the Services. The Client must ensure that the premises are safe, that any hazards are disclosed, and that there are no conditions that could pose a risk to the Cleaner’s health or safety.
The Company may refuse to provide Services, or may suspend them, if the Cleaner believes that the environment is unsafe, unsanitary beyond a reasonable level for the agreed Service, or otherwise unsuitable. In such cases, the Company may treat the Booking as a cancellation by the Client and apply the relevant cancellation charges.
The Company will comply with applicable UK regulations relating to waste handling and disposal in the course of providing cleaning services.
Domestic household waste generated during routine cleaning may be bagged and placed in the Client’s designated bins for local collection, where appropriate. The Company is not responsible for arranging external waste collection services unless specifically agreed as an additional service.
The Company does not handle hazardous, clinical, or specialist waste, including but not limited to medical waste, chemicals, or sharp objects, unless this has been expressly agreed in advance and appropriate arrangements made. If such waste is discovered, the Cleaner may suspend work in the affected area and inform the Client.
Large items, bulky waste, or significant volumes of rubbish removal are not included in standard cleaning Services. If the Client requires such services, this must be requested separately and may be subject to additional charges and specific terms.
Unless otherwise agreed, the Company will provide its own standard cleaning products and equipment that are suitable for general cleaning tasks. If the Client prefers or requires specific products to be used, this must be discussed with the Company in advance.
The Company is not responsible for any damage caused by cleaning products or equipment supplied by the Client, or for any adverse reactions to products specified by the Client. The Client should advise the Company of any allergies, sensitivities, or special requirements relating to cleaning products.
The Company will collect and process personal information about the Client in order to manage bookings, provide Services, and handle payments and communications. The Company will handle such information in accordance with applicable UK data protection laws and will take reasonable steps to keep it secure.
The Company will not sell the Client’s personal data to third parties. Information may be shared with Cleaners and service providers solely for the purpose of delivering the Services and administering the Client relationship, or where required by law.
The Company shall not be liable for any delay or failure to perform its obligations under these Terms and Conditions if such delay or failure results from events, circumstances, or causes beyond its reasonable control, including but not limited to extreme weather, transport disruptions, power failures, pandemics, strikes, or other industrial disputes.
In such situations, the Company will use reasonable endeavours to notify the Client and to resume Services as soon as reasonably practicable.
The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, industry practice, or its internal policies. The most recent version of the Terms and Conditions will apply to new Bookings and to ongoing Services after the date on which the updated terms are communicated or made reasonably available to the Client.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed deleted, but such invalidity, illegality, or unenforceability shall not affect the other provisions, which shall remain in full force and effect.
These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the provision of cleaning services and supersede any prior discussions, correspondence, or understandings between the parties. No other terms or conditions shall apply unless expressly agreed in writing by the Company.
Trust our cleaners Kensington to give you excellent services at even more excellent prices! Call us and book the best deal!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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